Departure Procedure

STEP 1 Check-in

  • Conventional Counter 

  • CUSS/CUBD (For more information, please refer to the “SELF CHECK-IN & BAG DROP (CUSS & CUBD)”)

  • Mobile Check-in (For more information, please download Sawasdee BY AOT Application on App Store/ Google Play Store / Huawei AppGallery)

  • Carry-On Baggage Size should not exceed the dimensions: 56 x 40 x 23 cm (22 x 15.7 x 9 in) and Maximum Weight is 7 kg (15 lbs)

STEP 2 Passport Control (International Passenger only)

  • Priority Lane

For Thai, Diplomatic, Official, Air Crew, BOI, Thailand Privilege Buddhist Monks, Senior Citizen (70+), Wheelchair, Pregnant, Infants and Disables

  • RE-Entry

  • Overstayed

STEP 3 Security Screening 

  • Passenger Validation

  • Boarding Pass

  • Identification Document (Original) (For more information, please refer to the “Identification Documents Required” details)

  • Dangerous Goods (For more information, please refer to the “Dangerous Goods on aircraft” details)

  • LAGs (For more information, please refer to the “Guidelines for LAGs (Liquids, Aerosols, and Gels” details)

  • Priority Lane

For Diplomatic, Official, Air Crew, BOI, Thailand Privilege, Buddhist Monks, Senior Citizen (70+), Pregnant, Infants and Disables

STEP 4 Boarding Gates 

Arrive at the boarding gate at least 45 minutes before boarding

 

Departure Procedure CIQ

STEP 1 Passenger Arrival at International Departure Terminal, Level 3

  • Passengers check in and drop off their luggage at the designated check-in counters. The luggage will be forwarded directly to the destination without the need to check it in again at Suvarnabhumi Airport. The airline will attach a CIQ sticker after check-in is complete.

  • In cases where passengers have oversized luggage, such as golf bags or surfboard bags, which cannot be loaded onto the conveyor belt, the airline staff will issue a baggage tag and attach it to the luggage before taking it to the lift (OOG), accompanied by airline staff.

STEP 2 Travel Document and Identification Check

  • Passengers present their passport and boarding pass to security officers, who will proceed with the Passenger Validation System (PVD) check.

STEP 3 Immigration Process

  • Passengers must submit their travel documents to immigration officers for verification and to receive the departure stamp (First Port).

STEP 4 Passenger Security Screening for International Departure

  • Passengers undergo baggage inspection and body scanning by walking through the body scan machine.

STEP 5 Waiting in the International Departure Hall, Level 3

  • Passengers wait in the international departure lounge on Level 3 to await the boarding call.

  • When the airline announces the boarding call, passengers must undergo a final document check, which includes verifying their passport, immigration stamp, and boarding pass that matches their identity. Once the verification is complete, passengers proceed to board the aircraft.